Outstanding balances may remain on a fully paid bill for two reasons:
- A member failed to pay the bill by 5 p.m. ET on the second business day or
- The vehicle remained at the auction yard past the five-business-day storage period. Please note that both grace periods begin on the day of the sale.
Note: Some auction yards do not offer a five-day grace period for storage. Please check with the auction yard for more information.