April Russel

Is SCA open to the public or do I need a dealer’s license to join?

Which membership should I choose – Basic, Premier, or Expert?

How long are the memberships good for?

Do memberships renew automatically?

How soon after registration can I start bidding?

Registration & Memberships

How much is the security deposit?

How do I increase my security deposit?

Is the security deposit refundable?

Can I use the security deposit towards the purchase and shipping?

I was outbid. What will happen to my security deposit?

How do I request a security deposit refund?

How long does it take to receive a security deposit refund?

How will the refund be issued to me?

My refund status says "processed." Why haven't I received it?

Bidding Limit & Security Deposit

What is live bidding, and how does it work?

What is preliminary bidding?

Can I purchase a vehicle without bidding?

What is "Buy It Now"?

Are there any fees on top of the "Buy It Now" price?

When does pre-bidding and "Buy It Now" end?

Can I change or cancel my bid?

Can I bid on more than one vehicle at a time?

I had the highest pre-bid. Why did I not win the vehicle?

I placed a pre-bid, and the auction ended before my maximum bid. Will I need to pay my total pre-bid amount?

How to check the status of my bid?

I just won a vehicle. Why isn't it showing in my account?

Can I bid on vehicles marked "Dealer Only"?

Placing Your Bid

How can I get more information on a vehicle?

I see loose parts of the vehicle in the photos. Will they be included in the sale?

Can I visit the auction yard to preview a vehicle before buying?

What are different odometer readings, and what do they mean?

What does "Future Sale" mean?

Can I preview a vehicle before I bid on it?

Vehicle Information

I won a vehicle. When is the payment due?

How do I pay for a won vehicle?

Can I pay for a vehicle in person at your office?

What payment methods are accepted for won vehicles?

What fees apply to the winning bid or "Buy It Now" price?

What happens if I pay late for a won vehicle?

What happens if I don’t pay for a won vehicle?

Will sales tax be added to my purchase?

What sales tax applies to Florida residents?

How long does it take SCA to receive a wire transfer?

How will I know if SCA has received my payment?

I paid the full wire transfer amount. Why is there an outstanding balance on my account?

Paying for Vehicles, Taxes and Fees

What's an E-Sign?

When will I receive the vehicle title?

Can you mail the title to a different address than listed on my SCA account?

Can the ownership documents be reassigned to my company name?

Why did I receive a title from a different state than what was listed in the vehicle's listing?

Documentation

Is shipping included in the final price?

Do you offer shipping?

Can I pick up the vehicle myself?

Can I pay for shipping with a credit or debit card?

How soon do I have to pick up my vehicle?

Can someone other than myself accept the delivery of a vehicle?

How do I track my shipment?

Shipping

What are your hours of operation?

Miscellaneous Questions

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FAQ

Registration & Memberships

Bidding Limit & Security Deposit

Placing Your Bid

Vehicle Information

Paying for Vehicles, Taxes and Fees

Documentation

Shipping

Miscellaneous Questions