FAQ
How much is the security deposit?
How do I increase my security deposit?
Is the security deposit refundable?
Can I use the security deposit towards the purchase and shipping?
I was outbid. What will happen to my security deposit?
How do I request a security deposit refund?
How long does it take to receive a security deposit refund?
How will the refund be issued to me?
My refund status says "processed." Why haven't I received it?
What is live bidding, and how does it work?
What is preliminary bidding?
Can I purchase a vehicle without bidding?
What is "Buy It Now"?
Are there any fees on top of the "Buy It Now" price?
When does pre-bidding and "Buy It Now" end?
Can I change or cancel my bid?
Can I bid on more than one vehicle at a time?
I had the highest pre-bid. Why did I not win the vehicle?
I placed a pre-bid, and the auction ended before my maximum bid. Will I need to pay my total pre-bid amount?
How to check the status of my bid?
I just won a vehicle. Why doesn't it show up in my account?
Can I bid on vehicles marked "Dealer Only"?
What are different odometer readings, and what do they mean?
Can I preview cars before buying?
How can I get more information on a vehicle?
I see loose parts of the vehicle in the photos. Will they be included in the sale?
What does "Future Sale" mean?
Can I visit the auction yard to preview a vehicle before buying?
I won a vehicle. When is the payment due?
How do I pay for a won vehicle?
Can I pay for a vehicle in person at your office?
What payment methods are accepted for won vehicles?
What fees apply to the winning bid or "Buy It Now" price?
What happens if I pay late for a won vehicle?
What happens if I don’t pay for a won vehicle?
Will sales tax be added to my purchase?
What sales tax applies to Florida residents?
How long does it take SCA to receive a wire transfer?
How will I know if SCA has received my payment?
I paid the full wire transfer amount. Why is there an outstanding balance on my account?